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Shipping policy


  • Delivery Times and Costs
  • We strive to process and ship orders as quickly as possible, although during holidays, the time may be slightly extended. If the order was placed over the weekend or on a holiday, we will begin processing the order on the next business day.

    After the order is internally processed by our team, the shipping times, costs, and the minimum spend threshold for free shipping vary based on the destination country as follows:





    Italy Zone 1: All of Italy excluding Calabria, Sicily, and Sardinia

    € 6

    € 95

    2-3 days

    Italy Zone 2: Calabria, Sicily, and Sardinia

    € 6

    € 95

    3-4 days

    Europe Zone 1: Germany, Austria, Spain, Benelux (Belgium, Netherlands, Luxembourg), Denmark

    € 6

    € 95

    4-5 days

    Europe Zone 2: France, Portugal

    € 14

    € 95

    4-5 days

    Zone 3: Ireland, Sweden, Finland, Slovenia, Croatia, Greece

    € 17

    € 95

    6-7 days

    * Customs duties, taxes, and any other additional charges will be the responsibility of the buyer.

    Returns & Refunds

    • Damaged or Incorrect Product

    In the case of a damaged or incorrect product, we kindly ask you to notify us via email at within 14 days from the delivery date, indicating the reason, order number, items to be returned, and photos of the damaged or incorrect product.

    • When will I receive my refund or replacement order?

    Feral will inspect the return request and issue a refund or replacement shipment only if it meets the conditions mentioned above. Returns are accepted only for purchases made directly on

    The timing of replacement shipments follows the summary table mentioned above. If you opt for a refund, and your purchase was made through PayPal, you will be refunded to your PayPal account. If you paid with a Credit Card or Bank Transfer, you will be refunded via bank transfer to your current account as soon as possible. Please note that refund processing times may vary depending on different payment providers. The refund will be free of charge and will always include the amount of the product(s) being returned.